Solution Specialist Manager

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Solution Specialist, Manager, you will serve as the critical bridge between customers, sales teams, product managers, and solution engineering teams within SITA's Communications Data Exchange (CDX) Portfolio. You will combine technical expertise, customer engagement, and commercial acumen to help drive business growth across the Middle East and Africa region. This role focuses on translating complex customer requirements into compelling solution narratives, enabling successful customer engagements, and accelerating opportunities from initial discovery through solution positioning and offer development. Reporting to the Product Management Director within Communications Data Exchange, you will play a key role in expanding SITA's connectivity, cybersecurity, networking, and managed services portfolio by partnering closely with Business Development Managers, Product Managers, and Solution Engineers. You will act as the customer advocate throughout the sales journey, ensuring customer challenges, technical requirements, and business objectives are effectively translated into successful solution outcomes. This role is ideal for a technical pre-sales professional seeking to expand into a highly customer-facing, commercially focused position while maintaining strong involvement in solution strategy and technology discussions. WHAT YOU WILL DO Partner with Business Development Managers to identify, qualify, and progress strategic opportunities across the Communications Data Exchange portfolio. Lead customer discovery sessions, workshops, and solution discussions to understand business challenges, technical requirements, and strategic objectives. Present and position SITA's networking, connectivity, cybersecurity, and digital communication solutions to customers and partners. Act as a trusted advisor between sales, product management, solution engineering, and customers to ensure alignment throughout the opportunity lifecycle. Build and maintain opportunity pipelines with regional sales teams while supporting account growth and long-term customer engagement strategies. Translate customer needs into actionable requirements and contribute to the development of customer-centric solution strategies. Support RFP responses, solution positioning activities, business case development, and commercial discussions. Conduct high-level solution assessments, identifying risks, opportunities, dependencies, and recommended approaches before formal solution design activities begin. Collaborate with Product Managers to provide market insights, customer feedback, and recommendations that support portfolio growth and innovation. Drive cross-functional collaboration across SITA teams to ensure solutions meet customer expectations and business objectives while supporting revenue growth. Qualifications WHO YOU ARE Bachelor's degree in Telecommunications, Computer Science, Information Technology, Engineering, or a related field. Strong experience in pre-sales, solution consulting, solution engineering, technical sales support, or customer-facing technology roles. Proven understanding of networking, connectivity solutions, cybersecurity, wireless networking, LAN/WAN technologies, cloud networking, or telecommunications services. Experience presenting technical solutions to customers, business stakeholders, and senior decision-makers. Ability to translate complex technical concepts into clear business value propositions and customer-focused outcomes. Demonstrated capability to identify customer needs, ask insightful discovery questions, and develop solution recommendations. Strong stakeholder management skills with the ability to influence cross-functional teams without direct authority. Commercial awareness and understanding of solution sales cycles, account management, and customer engagement processes. Exceptional communication, storytelling, presentation, and relationship-building skills. Demonstrated ability to manage complexity, drive accountability, and maintain a customer-centric approach. Fluent English and Arabic are required. French would be considered a strong advantage. NICE TO HAVE Experience working with telecommunications operators, system integrators, managed service providers, or technology vendors. Experience supporting airport, aviation, transportation, or critical infrastructure customers. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏠 Flex Week: Work from home up to 2 days/week (depending on your team’s needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Salary / Compensation Note Hidden (-999)

WHO YOU ARE Bachelor's degree in Telecommunications, Computer Science, Information Technology, Engineering, or a related field. Strong experience in pre-sales, solution consulting, solution engineering, technical sales support, or customer-facing technology roles. Proven understanding of networking, connectivity solutions, cybersecurity, wireless networking, LAN/WAN technologies, cloud networking, or telecommunications services. Experience presenting technical solutions to customers, business stakeholders, and senior decision-makers. Ability to translate complex technical concepts into clear business value propositions and customer-focused outcomes. Demonstrated capability to identify customer needs, ask insightful discovery questions, and develop solution recommendations. Strong stakeholder management skills with the ability to influence cross-functional teams without direct authority. Commercial awareness and understanding of solution sales cycles, account management, and customer engagement processes. Exceptional communication, storytelling, presentation, and relationship-building skills. Demonstrated ability to manage complexity, drive accountability, and maintain a customer-centric approach. Fluent English and Arabic are required. French would be considered a strong advantage. NICE TO HAVE Experience working with telecommunications operators, system integrators, managed service providers, or technology vendors. Experience supporting airport, aviation, transportation, or critical infrastructure customers. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏠 Flex Week: Work from home up to 2 days/week (depending on your team’s needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.