Summary
GMG is a global well-being company operating across sport, food, health and consumer goods. The Sports Team Leader supports store sales targets and oversees customer service, store operations, inventory, cash handling and visual merchandising. The role also analyzes sales performance and coaches team members to meet goals and standards. A bachelor’s degree in any discipline and 4–5 years of relevant experience, including at least 3 years in a similar retail operations supervisory role, are required. The role is listed in Dubai, Abu Dhabi and Fujairah, United Arab Emirates.
The posting
As published on gmg.com. Pulled from the employer's site and shown as they wrote it.
Who we are:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
About the role:
The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible of ensuring the delivery of exceptional operational, commercial and customer service standards.
Core Responsibilities:
Supports in delivering the store annual sales targets
Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service
Conducts store operations audits to ensure compliance with the required store standard operating policies
Oversees the store’s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers
Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy
Ensures promotions and pricing are accurate and in tune with company standards and policies.
Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
Submits daily invoices and sales recap to Finance
Executes store operations including cash handling, inventory taking and record keeping in line with company’s standard operating procedures
Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
Ensures interior and exterior of the store are clean and maintained to company and brand standards
Directs the team to follow standard operating procedures and store appearance standards
Carries out the duties of a cashier (as required)
People Management:
Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process
Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement
Qualifications / Skills:
Bachelor’s degree in any discipline
A minimum of 4 - 5 years of relevant experience with at least 3 years in a similar supervisory role in retail operations