Summary
LVMH is seeking a Trainer for Parfums Christian Dior in Dubai. The role develops and delivers training across fragrance, skincare, makeup and fashion accessories, and coaches teams on product knowledge, client engagement and sales practices. The Trainer also supports in-store events, provides feedback and reports on training outcomes. Applicants should have at least 5 years of experience in luxury beauty retail and training, fluent written and spoken English, and strong training and presentation skills; Arabic and French are a plus.
The posting
As published on lvmh.com. Pulled from the employer's site and shown as they wrote it.
Do you wish to join the House of Dreams?
In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:
Create Passionately
Craft together with joy
Excel for ultimate luxury
Lead with audacity
Cultivate Triumphant inclusivity
Commit and act to re-enchant the world.
Design your dreams with Dior.
Your Impact:
As the Trainer, you will act as the official image, voice, and hands of Parfums Christian Dior across Fragrance, Skincare, Makeup, and Fashion Accessories. Sharing expertise and passion, you will serve as a role model for our Beauty Consultants and Specialists to inspire, convert, and build sustainable relationships with our clients while maintaining the highest level of expertise.
Multi-Category Training and Coaching
- Develop and implement comprehensive training programs covering sales techniques, client engagement, and relationship-building across all categories: Fragrance, Skincare, Makeup, and Fashion Accessories.
- Train, coach, and develop employees on expert product knowledge, storytelling, ritual application techniques, and cross-selling.
- Organize and animate in-class and field training sessions, ensuring follow-up for comprehension and up-to-standard application.
- Utilize various training methods—such as workshops, seminars, and e-learning—to cater to diverse learning styles and needs.
- Continuously evaluate and update training materials to ensure relevance and alignment with Dior brand standards and the evolving luxury retail landscape.
Coaching, Animations & Feedback
- Provide constructive feedback on the sales floor, identifying areas for improvement and offering guidance on luxury retail best practices and clienteling standards.
- Foster a supportive learning environment that encourages open communication, collaboration, and knowledge sharing.
- Support Team Managers in developing their coaching skills to embed a continuous learning culture.
- Animate local events at POS, Masterclasses, and olfactory/beauty workshops, showcasing exceptional public speaking and stakeholder management.
Support Business
- Equip teams with commercial training for identifying sales opportunities, maximizing conversion, link/cross-selling, and overcoming challenges in the field.
- Collaborate with store management and other stakeholders to align training initiatives with overall business objectives and sales targets in line with corporate commercial and training guidelines.
- Contribute to Beauty Consultant motivation and engagement in-store.
Continuous Improvement & Reports
- Stay up-to-date with luxury industry trends, competitor activity, and emerging technologies in retail training.
- Provide structured feedback after training/coaching sessions and debriefs after field visits.
- Adapt to new technologies for tracking and reporting training and coaching metrics.
* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects
Fluent in English (written and spoken); Arabic and French is a plus. A minimum of 5 years of experience in retail luxury beauty and training. Retail knowledge and sales-oriented mindset with a passion for transmission (technical and practical). Exceptional product knowledge across Fragrance, Skincare, Makeup, and Fashion Accessories. Strong training, public speaking, and presentation skills. Client-centric mindset with a genuine interest in the cosmetic and luxury industry. Digital savvy and proficient with computer tools (PowerPoint, Excel, Canva, etc.) and comfortable with video creation/camera presence. VIC database management experience is a plus.