Summary
IHG Hotels & Resorts is seeking a Training Manager for Holiday Inn & Suites Dubai Science Park in Dubai. The role covers new-hire orientation, training needs analysis, learning programs, leadership development, and coaching colleagues to support service standards. The manager will also oversee training calendars, mandatory courses and certifications, external training, and training resources and expenditure. Applicants need a bachelor’s degree or equivalent in a relevant field, at least four years of training or learning and development experience, preferably in hospitality, and fluency in English.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
About us
Travel is a journey. At Holiday Inn, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest’s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.
Holiday Inn & Suites Dubai Science Park, is looking for a meticulous Training Manager to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought-after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah Beaches, world’s leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The newly opened Holiday Inn & Suites at Dubai Science Park includes 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.
Your day to day
We are a people-powered business, and we are looking for a passionate Training Manager who understands that culture is the key to success. The ideal candidate will be driven to create an engaging, empowering, and supportive learning environment that enables our colleagues to reach their full potential and deliver truly memorable guest experiences.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
Conduct new hire orientation and onboarding, ensuring colleagues understand IHG brand standards, hotel policies, and service expectations.
Develop resources for onboardings and training, including creating visual informative aids.
Conduct all Training Needs Analysis for the Hotel – Establishing core competencies required for key positions and identify/develop training programs for all development needs.
Establish and drive a high level of Leadership strength and competence through training/seminars/ resources.
Establish a departmental trainer platform to drive effectiveness in delivery of training programs and recommendation for improvement.
Be present at key service delivery points to assess and audit service standards - conduct spot training and support function heads with a clear understanding of challenges and opportunities.
Create a talent pool of high potentials within the business from the Annual Performance Appraisals
Develop succession plans for the talent pool with the Department Heads and monitor progress based on goals.
Promote a culture of continuous learning and service excellence through coaching, departmental training audits, on-the-job development, and alignment with IHG brand standards and business objectives.
- IHG University Management: Monitor colleagues’ completion of mandatory IHG University courses and learning pathways, follow up on outstanding courses and ensure completion within the required timelines.
- Certification and Renewal Tracking: Monitor the validity and expiry dates of mandatory training certificates and coordinate examinations and renewals to ensure colleagues maintain valid certifications.
- Training for Operational Changes: Coordinate training for new services, systems, equipment, updated SOPs, and changes to IHG brand standards, ensuring the concerned colleagues are informed and trained accordingly.
- Training Calendar and Compliance: Maintain an updated training calendar and monitor the completion of scheduled and mandatory training programmers across all departments.
- External Training Coordination: Coordinate with external training providers to arrange specialized training programmers and professional certifications based on the hotel's requirements.
Training Budget and Resources: Monitor training-related expenditure and ensure the effective use of training materials, equipment and other learning resources.
What we need from you
Bachelor’s degree or equivalent qualification in Human Resources, Training & Development, Hospitality Management, or a related field. Minimum 4 years of experience in Learning & Development or Training, preferably within the hospitality industry, including supervisory or managerial experience.
Strong knowledge of training methodologies, talent development, performance management. Excellent communication and presentation skills, with the ability to engage, coach, and inspire colleagues at all levels. Fluency in English is essential; proficiency in additional languages is an advantage.
What we offer
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.