Summary
Abu Dhabi Islamic Bank (ADIB) is hiring a Universal Banker for its Al Barsha branch in Dubai. The role serves walk-in customers, responds to inquiries and issues, identifies customer needs, and supports banking product onboarding and branch services, including card, account, transfer and cheque services. Candidates should know retail and institutional banking products, UAE banking regulations and operational procedures; the position is for UAE nationals only.
The posting
As published on adib.ae. Pulled from the employer's site and shown as they wrote it.
Role: Universal Banker
Location: BR-Al Barsha Branch, Dubai
Role Purpose:
- This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
- This role is a combination between Helpdesk & CRO under Branch development concept.
- This position is for UAE Nationals only.
Key accountabilities of the role:
- Provide prompt and efficient service to all walk-in customers
- Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
- Proactively identify customer needs and proactively offer relevant Products and Services as below
Finance:
- Liability Onboarding
- Covered Card
Services:
- Debit Card Inquires
- Accounts General Inquiries
- Sending SMS to customers
- Police Letter – Returned Cheques
- Dispute Services
- Standing order Setup/Cancellation/Amendment
- Funds Transfer/ Telex Transfer
- Installment Postponement
- Certificate Issuance
- E-Statement Issuance
- Returned Cheque Services (Receive, Deliver, and send to CCU)
- Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
- Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
- Perform any other responsibilities entrusted by Branch management from time to time.
Specialist skills / technical knowledge required for this role:
- Knowledge of ADIB’s Retail & Institutional Banking products & services
- Knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills