Summary
IHG Hotels & Resorts is seeking a Banquet Captain in Kuwait City, Kuwait. The role supervises banquet service from event setup through breakdown, coordinates with clients and hotel teams, and ensures service meets IHG luxury standards. Responsibilities include leading and briefing associates, allocating staff, monitoring food and beverage service, enforcing hygiene and safety requirements, and supporting the Banquet Manager with schedules and reports. The posting does not state qualifications, salary, or employment terms.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
•Supervise and coordinate all banquet service activities during events, ensuring seamless execution from set-up to breakdown.
•Act as the primary on-floor contact for clients during events, anticipating needs and resolving concerns discreetly and professionally.
•Ensure service delivery reflects IHG Luxury standards of elegance, precision, and personalization.
•Lead, train, and motivate banquet associates to deliver consistent, high-quality service.
•Conduct pre-event briefings and post-event reviews with service teams.
•Allocate staffing efficiently according to event requirements and business levels.
•Ensure function rooms are set according to Banquet Event Orders (BEOs), including table layouts, décor, AV, and special requests.
•Coordinate closely with Culinary, Stewarding, Sales, and AV teams to ensure smooth operations.
•Monitor service timing, food quality, presentation, and beverage service throughout events.
•Enforce hygiene, health, safety, and sanitation standards at all times.
•Ensure compliance with IHG policies, luxury brand standards, and local regulations.
•Handle guest feedback professionally and escalate when necessary.
•Assist with inventory control, equipment handling, and damage prevention.
•Support Banquet Manager with reports, staffing schedules, and performance feedback