Summary
Al Ain University is seeking a call center and customer service representative for its Admission and Registration Unit at the Abu Dhabi campus. The role provides information on admissions, university programs and services, fees, exams, holidays and course schedules, and follows up with students by email. Responsibilities also include maintaining inquiry records, preparing reports, contacting students who have dropped out and conducting surveys. A bachelor's degree and proficiency in spoken and written Arabic and English are required; the posting requests 2 years of call center or customer service experience while also welcoming enthusiastic fresh graduates. Applicants must be UAE nationals.
The posting
As published on aau.ac.ae. Pulled from the employer's site and shown as they wrote it.
Department: Admission and Registration Unit.
Campus : Abu Dhabi
Qualification: Bachelor Degree
Experience: 2 Years call center /customer service Experience (Experience of UAE is a plus)
Job Description:
- Provides information related to policies and conditions for the admission of new students at the university.
- Update knowledge and provide information relating to the university (specialization, fees, etc.).
- Responsible to respond inquiries relating to the (exams, holidays, courses schedule, etc. …)
- Follow-up student’s queries and communicate to the students via email.
- Prepares daily and monthly reports as needed and report to Deputy General Register.
- Records all inquiries and maintain proper documentation.
- Responsible to contact with students who have dropped out.
- Responsible to conduct surveys relates AAU programs & services.
- Other duties as assigned by the General Register.
General Conditions:
- Proficiency in English language, spoken and written.
- Proficiency in Arabic language, spoken and written.
- Enthusiastic fresh graduates can also apply.
- Good command on computer skills, particularly MS office programs
- Ability to manage conditional information is a must.
- Excellent interpersonal & verbal communication.
- Interested candidates may send their updated CV clearly showing Photo ID, Education, Skills and Experience.