Summary
Tiffany & Co. is seeking Client Advisors to join its retail team. The role focuses on building client relationships, delivering memorable in-store experiences, and meeting or exceeding sales targets. Candidates must be UAE nationals; retail, luxury retail, or relevant client-facing experience is preferred. The role also requires strong communication skills and proficiency with POS and client tracking systems.
The posting
As published on lvmh.com. Pulled from the employer's site and shown as they wrote it.
Overview
Tiffany & Co... the name instills images of Beauty, Romance, and the iconic Blue Box. It is a Symbol of Excellence. For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures, and the evolving luxury market. Our passion and love for the brand creates a workplace like no other.
We are currently looking for passionate and self-driven UAE Nationals to join the Tiffany & Co. retail team as a Client Advisor.
Responsibilities
Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor. Developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor’s skill set. The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor’s skill set.
Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars.
Service: Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and with Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
Qualifications
- Must be a UAE National.
- Experience in retail or luxury retail or relevant client-related experience is preferred.
- Have a passion for customer service and client experience.
- Strong communication and interpersonal skills.
- Proven track record in achieving sales results.
- Ability to work with a diverse client data base.
- Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.