Summary
Digital Mall is seeking a Customer Service Specialist to support users of its online marketplace and ecommerce platform. The role handles customer questions and technical issues through phone, email, and chat, documents resolutions, and escalates complex problems to the technical team. Applicants need at least 1 year of experience in technical support or customer service, computer and software proficiency, and fluency in English and Arabic. The position is in Muscat, Oman; visa sponsorship is provided for expatriates and relocation costs from the country of origin are covered.
The posting
As published on digitalmall.business. Pulled from the employer's site and shown as they wrote it.
Job brief
We're looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.
Responsibilities
- Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
- Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
- Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
- Document customer interactions and resolutions to ensure consistent and high-quality support.
- Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
- Proactively identify and escalate complex issues to the appropriate technical team.
- Maintain a positive and professional demeanor, building trust and rapport with each customer.
Requirements
- Minimum of 1 years of experience in technical support or customer service.
- Strong understanding of computers, software, and troubleshooting principles.
- Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
- Active listening skills and a genuine desire to help customers.
- Ability to work independently and manage multiple tasks efficiently.
- Proficient in using computers and comfortable navigating various software applications.
- Ability to fluently speak, write, and read in both English and Arabic
- A positive and solutions-oriented attitude.
Benefits
- Competitive salary
- All of the hardware and software will be provided for you
- Sponsorship VISA will be provided for expats
- Relocation cost from origin country to Oman will be covered
- Work-Life balance
- Fun and fair work culture