Department Manager – Women's Ready-to-Wear

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

We are looking for a passionate, commercially driven and client-centric Department Manager – Women's Ready-to-Wear to join our team at Tryano.

This is an exciting opportunity for an experienced luxury retail leader who thrives on the shop floor, leads by example and knows how to inspire teams to deliver exceptional client experiences.

Beyond driving sales and operational excellence, you will play a key role in elevating the client journey, developing a high-performing team and fostering a culture of engagement, accountability and continuous improvement. Your responsibilities will be to:

• Lead, coach and inspire a team of Fashion Consultants, driving a culture of high performance and accountability.

• Maintain a strong presence on the shop floor, leading by example and actively supporting the team in delivering exceptional service.

• Drive positive change by challenging existing ways of working, encouraging proactive client engagement and empowering the team to exceed expectations.

• Identify development opportunities, provide ongoing coaching and ensure consistent service and performance standards.

• Champion a client-first approach, ensuring every interaction reflects the highest standards of luxury service.

• Drive sales performance, conversion and client loyalty through proactive engagement and relationship building.

• Analyze sales reports, monitor KPIs and identify commercial opportunities to improve departmental performance.

• Proactively address day-to-day commercial challenges and implement practical solutions to drive results.

• Partner closely with Buying and Visual Merchandising teams to optimize product assortment, stock movement and presentation.

• Gather insights from clients and the sales team, providing valuable feedback to Buyers to support commercial decisions.

• Oversee daily department operations, ensuring operational excellence and a seamless client experience.

What you’ll need to succeed

• Proven experience in a Department Manager or equivalent retail leadership role within luxury fashion.

• Strong product knowledge and experience across Women's Ready-to-Wear and/or Leather Goods.

• Demonstrated success in leading, coaching and developing sizeable retail teams.

• A hands-on, floor-focused leadership style with the ability to motivate, influence and drive positive behavioral change.

• Strong commercial acumen, with experience analyzing sales performance, managing KPIs and identifying growth opportunities.

• A genuine passion for luxury client experience, relationship building and service excellence.

• Excellent communication, interpersonal and stakeholder management skills.

• Flexibility to work across retail shifts, including weekends.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.