Summary
Emirates NBD describes this as a role for future openings, rather than a current vacancy. The Director, Priority Banking manages relationships with Signature priority banking clients, supports revenue and deposit growth, acquires customers, and coordinates with customer service teams. The role may also involve leading relationship managers and overseeing sales practices, operational risk, and customer satisfaction. It is based in Dubai and asks for 8–10 years of banking experience, preferably in sales or relationship management, with client management and large-team experience in the UAE or region.
The posting
As published on emiratesnbd.com. Pulled from the employer's site and shown as they wrote it.
About ENBD
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.
Responsibilities
As a Director Priority Banking - Signature at Emirates NBD, your role is to manage “Key Customer” relationships across the elite banking base of Priority Banking (PRB). This is the crème-de-la-crème of the PRB base, and essential to manage these Signature clients’ relationships and ensure a smooth customer experience through close coordination with the Customer Service teams.
- Revenue Target and Wealth maximization: Meet all the assigned targets for, revenue & deposit growth, customer acquisition, cross sales, NTB account opening etc.
- Client Relationship Management & Acquisitions: Initiate, develop and retain client relationships, while contributing actively to the business development goals of the unit.
- Customer Service and Contact Management: Ensure that CSAT score is maintained as per the target set by the segment from time to time
- Compliance & Risk: Fully aware of all policies relating to ops risk, sales processes, ethical sales practices etc.
- Business Unit Performance: Able to manage a team of RMs, if provided; provide direction to proactively manage the Customer’s needs
Qualifications
- 8 - 10 years of banking experience preferably in a sales or relationship management role.
- Experience in client management and handling large teams within UAE/region
- Able to adapt to changing market conditions and as per the segment’s needs
There’s never been a better time to join Emirates NBD.
We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.
At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.