Summary
Minor Hotels is seeking a Food and Beverage Hostess for Souq Waqif Boutique Hotel By Tivoli in Doha, Qatar. The role welcomes and seats guests, manages reservations and special requests, monitors guest satisfaction, and helps maintain an organized dining area. The hostess also coordinates with restaurant staff, assists with cashiering, and may rotate between food and beverage outlets. Strong communication and customer service skills, fluent English, and the ability to multitask are required; previous restaurant or hospitality experience is a plus.
The posting
As published on minorhotels.com. Pulled from the employer's site and shown as they wrote it.
Job Location:
Souq Waqif Boutique Hotel By Tivoli
Overview
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.
- Greet guests warmly and seat them according to the restaurant’s floor plan.
- Ensure guest satisfaction by anticipating needs and responding promptly.
- Address guest concerns and complaints, ensuring satisfaction.
- Conduct regular table visits to monitor guest satisfaction.
- Handle reservations and cancellations, following department standards.
- Communicate any changes to reservations or cancellations to management.
- Pre-assign tables and ensure special requests are addressed.
- Maintain a clean and organized hostess stand and dining area.
- Ensure tables are properly set and ready for service.
- Monitor the cleanliness and working condition of equipment and supplies.
- Assist staff as needed to ensure smooth restaurant operations.
- Collaborate with restaurant staff to provide optimum service.
- Promote a cooperative and productive working climate.
- Be flexible and rotate within different F&B outlets as required.
- Assist with cashiering procedures and balance transactions.
- Participate in training and other duties as assigned by management.
- Strong communication and customer service skills.
- Ability to handle high-volume periods and anticipate guest needs.
- Detail-oriented with a focus on cleanliness and organization.
- Previous experience in a restaurant or hospitality setting is a plus.
Qualifications
Excellent communication and interpersonal skills
Professional appearance
Customer service-oriented mindset
Ability to multitask and stay organized
Fluent in English; additional languages are a plus
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