Head Bartender

About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

JOB DESCRIPTION

Position : HEAD BARTENDER

Department : FOOD & BEVERAGE SERVICE

Reports To : HOSPITALITY MANAGER

ASSISTANT HOSPITALITY MANAGER

(Responsible For)

Purpose and Scope of Position:

Head Bartenders provide best-in-class service with hospitality for Guests. They are experts at the technical side of the job - knowledge of spirits/beer/wine, ability to maintain an appealing and Guest-ready bar area, and outstanding service ability. But beyond that, Head Bartenders are the hosts of the party! They make Guests feel welcome, they engage with them, introduce them to new and exciting food and beverage options, and make their visits to Topgolf memorable.

Main Duties:

(Job Related Duties)

1. To greet every Guest immediately in a friendly and approachable manner
2. To engage with Guests and ensure they are well cared for at all times
3. To project positivity
4. To offer food and beverages from the bar.
5. To take pride in preparing and serving drinks according to Topgolf recipes and standards.
6. To prepare and serve drinks promptly and ensuring good food hygiene practices are maintained at all times.
7. To protect Guests and community by observing the rules of responsible alcohol service
8. To set-up and maintain of all beverage service areas - bars, non-alcoholic beverage (NA Bev) stations, F&B Storage areas.
9. To ensure the bar remains stocked, organized and sanitary
10. To maintain accurate spill logs throughout shift to properly manage waste.
11. Be careful and efficient in handling cash and credit cards
12. To suggest premium menu items to enhance the Guest’s experience and maximize sales.
13. To wash, polish and store all glassware appropriately, minimizing the risk of breakage.
14. To ensure that all breakages and wastages are recorded in writing.
15. To ensure health and safety procedures are followed to prevent accidents or injury in the venue.
16. To adhere to service standards - timeliness, quality, accuracy, sanitation, etc.
17. To perform ordering, inventory and control of beverage product and supplies.
18. To be aware and demonstrate Topgolf Mission, Vision and Core Values. Will be responsible to apply the 4 Service Targets throughout serving internal and external customers.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3. Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4. IT Security Awareness:

1. Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
2. Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
3. Attend Information Security Awareness sessions conducted by the wasl IT Department.
4. All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.