Summary
EuroTech delivers technology solutions and projects for businesses and government clients in the UAE and KSA. The Head of AV leads audiovisual system design, integration, installation, support, and project delivery, while guiding AV technicians, engineers, and programmers. The role also supports pre-sales design and product selection, coordinates with project managers and external vendors, and oversees service-level deadlines for AV support requests. Applicants need a proven record in AV integration and project delivery, experience with relevant AV brands, and strong spoken and written English; occasional travel to KSA is required. The position is based in Dubai.
The posting
As published on eurotechme.com. Pulled from the employer's site and shown as they wrote it.
About EuroTech:
Founded in 2009 and thriving within the vibrant environments of the UAE and KSA, EuroTech specializes in delivering cutting-edge technology solutions that empower businesses to excel in the digital age. This mission is supported by our extensive experience in delivering projects that cater to a broad spectrum of requirements, from small-scale installations to large, multifaceted initiatives for governmental bodies.
What truly sets EuroTech apart is our determined commitment to quality and meticulous attention to detail. We pride ourselves on our ability to enhance productivity and performance for our clients through well-managed solutions and masterful project delivery. Our services are backed by a diverse team of experienced professionals who provide outstanding support and advice, ensuring our solutions not only meet but exceed our client's expectations.
EuroTech is proud to have established strong alliances and secured industry accreditations with leading IT giants, including Cisco, HP, Microsoft, Meraki, and Apple, among others. These strategic partnerships and our collaborative efforts with key players enable us to design, deploy, and support the most suitable and cost-effective technology solutions for our customers.
Job Description:
AV System Design and Integration:
- Design, implement, and maintain audiovisual systems to meet the organization's needs.
- Collaborate with stakeholders to understand requirements and provide technical recommendations.
- Oversee the installation and integration of AV equipment, ensuring compliance with industry standards and best practices.
Team Leadership and Management:
- Lead a team of AV technicians and engineers, providing guidance, training, and mentorship.
- Assign tasks and prioritize workload to ensure timely completion of projects.
- Conduct performance evaluations and provide constructive feedback to team members.
Technical Support and Troubleshooting:
- Serve as the primary point of contact for AV-related issues and inquiries.
- Troubleshoot hardware and software problems, identifying root causes and implementing solutions.
- Develop and maintain documentation for AV systems, including user guides and troubleshooting procedures.
Project Management:
- Manage AV projects from conception to completion, including budgeting, scheduling, and resource allocation.
- Coordinate with external vendors and contractors to procure equipment and services as needed.
- Monitor project progress and communicate updates to stakeholders regularly.
Quality Assurance and Compliance:
- Perform quality assurance testing on AV systems to ensure functionality and reliability.
- Stay informed about industry trends and advancements in AV technology, recommending upgrades and improvements as necessary.
- Adhere to safety regulations and compliance standards in all AV-related activities.
Key Responsibilities:
- Work closely with EuroTech Project Managers to achieve common goals.
- Assist the Pre-Sales team with AV design and specification.
- Proactively manage AV project delivery process in line with instructions from the Project Managers.
- Ensure that project delivery is planned in advance to ensure deadlines are achieved.
- Communicate client or third-party dependencies in a timely manner to ensure these do not delay fully functioning systems at handover date.
- Guide the AV programming team and allocate tasks in line with scope and deadlines.
- Assist the Pre-Sales team with product selection.
- Assist in the recruitment process of site staff and programming staff as required.
- Manage SLA ticket deadlines for support requests on AV devices that fall under a EuroTech maintenance agreement.
Key Requirements:
- Proven track record in Audio Visual systems integration and project delivery.
- Proven & certified experience in the following brands (not limited to): Crestron, Poly, Humbly, Cisco, Lightware, Extron, Logitech, Shure, Biamp, Bose, L’Acoustic, OneLan, Condeco, Yealink, Samsung, LG, Prysm Systems, Epson, Arthur Holms, Barco, Absen, Jabra, Legrand, Maxhub, Microsoft, Sharp/NEC, BanQ, Chief, Denon, DTEN, Huddly, Kramer Electronics, Mersive, Neat, Sennheiser, Vaddio.
- Articulate and well-spoken in English (verbal and written) (required)
- Great personal time management skills and the ability to work supervised and unsupervised and in line with deadline requirements.
- Confident speaking in front of groups of up to 10+
- Composed nature in the face of challenges
- Proof of past experience and examples of project delivery
- Well-presented, neat, and able to speak in corporate settings.
- Fighting spirit and the drive to help us grow, improve and develop our business in the region.
- Occasional travel to the KSA.