Summary
moomoo is hiring for a local IT support role in Riyadh to help China HQ implement global IT standards. The role provides day-to-day support for office and retail locations, including equipment deployment and maintenance, endpoint and basic network troubleshooting, and IT asset management. It also supports systems such as Active Directory, email, NAS and virtualisation, and maintains operational logs and technical documentation. Candidates should have practical Windows and macOS support skills, basic networking knowledge, and fluency in Arabic and English.
The posting
As published on moomoo.com. Pulled from the employer's site and shown as they wrote it.
This local IT support role assists China HQ in rolling out global IT standards. You will deliver day-to-day IT support, equipment maintenance, basic network support and asset register management for office and retail stores.
Key Responsibilities
- Assist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation;
- Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation;
- Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting;
- Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers;
- Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints;
- Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation;
- Assist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems;
- Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner;
- Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures.
Requirements
- Proactive and execution-oriented; follow defined procedures for daily IT tasks and report identified issues promptly;
- Able to prioritise daily support tickets; escalate unresolved issues in a timely manner to achieve proper closure;
- Practical knowledge of PC hardware, Windows OS and macOS, common office software; experience with OS reinstallation and endpoint troubleshooting;
- Basic understanding of TCP/IP, DHCP, DNS and capable of resolving typical office network faults;
- Hands-on IT skills to complete equipment installation and maintenance following standard operating procedures;
- Basic awareness of Windows Server, Active Directory, email, NAS and virtualisation; relevant working experience is a plus;
- Fluent in Arabic and English. Able to collaborate in a multicultural environment.
Please note: Please note that only candidates selected for further consideration will receive a response.