Summary
Australian University is seeking an IT Support Technician I to support the department’s daily operations and maintain and repair AU IT systems. The role provides first-level assistance with software and classroom technology, responds to support requests, installs and maintains computer equipment, and diagnoses hardware and software issues. It also includes preventive maintenance, recordkeeping, and escalating unresolved issues to the appropriate teams. Applicants need a relevant bachelor’s degree and at least 2 years of relevant experience; A+, Network+, MOUS, or MCP certifications are preferred.
The posting
As published on au.edu.kw. Pulled from the employer's site and shown as they wrote it.
Job Summary
Provide support in the daily operations of the department. Responsible for the maintenance and repairs of all AU IT Systems.
Candidate Profile
Responsibilities
1. Provide first level support for computer software and classroom technology equipment used.
2. Respond to requests for technical assistance in-person, via phone, and electronically.
3. Install and maintain computer equipment.
4. Diagnose and resolve technical hardware and software issues.
5. Performs typical maintenance tasks to support the daily operations of the department.
6. Performs prescribed preventative maintenance on machinery and the building or grounds as required.
7. Prioritizes and manages multiple projects simultaneously and follow-up on issues in a timely manner.
8. Properly escalate unresolved issues to appropriate internal teams and supervisor.
9. Creates, updates, and/or maintains AU-developed operational guidelines and various in-house recordkeeping systems as needed.
10. Follow the university rules, guidelines, and regulations.
11. Performs other related duties as required.
Minimum Requirements
• Bachelor’s degree in relevant field.
• Minimum 2 years of relevant experience.
• Certifications such as A+, Network+, MOUS, and/or MCP are preferred.
• Ability to work under pressure, unsupervised, and as a member of a team.