Summary
Michelin is hiring a Marketing and Sales Engagement Manager in the United Arab Emirates. The role leads the deployment of marketing and sales standards and processes, manages CRM priorities and dashboards, and supports workforce development and organizational change. It also identifies training needs, measures training impact, and encourages collaboration between marketing and sales teams. The posting asks for key account management and sales experience, strong communication and relationship-building skills, and experience with Salesforce Engage.
The posting
As published on michelin.com. Pulled from the employer's site and shown as they wrote it.
Marketing and Sales Engagement Manager
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Standards and Process
- Lead the deployment of M&S process/standards/organizational changes in a given perimeter and provide support and counsel to business functions
- Define the Bonus calculation rules and ensure implementation locally
- Ensure Health and Safety standards in respected
Customer Relationship Management
- Identify customers needs and concerns and define the pluri-annual CRM roadmap to support M&S business ambitions
- Manage deployment of all CRM modules in line with business priorities
- Identify with Stakeholder metrics to be tracked and design dashboard accordingly
- Develop the change management plan and supervise the implementation
Building a better M&S Workforce
- Detect employee’s relevant skills to help move the company ahead
- Analyze local workforce (competency, jobs,training) and identify employee needs/concerns & recommend qualitative/quantitative actions to support the business ambitions
- Measure impact of an action plan, and/or organizational changes and provide recommendations to stakeholders
- Apply the Marketing & Sales Metier referential an ensure its application
- Steer the activity and propose action plan to close any deviation
- Animate your M&S network
Learning and people development
- Identify and put in place the right training to close competency gap and measure its impact vs business ambitions
- Manage the M&S and customers training center when present locally
- Put in place the training to develop employees towards reaching the business ambitions.
- Favor/ease collaboration between marketing and sales teams
Experience in:
- Proven experience as key account manager
- Proven experience in sales and providing solutions based on customer needs
- Demonstrated strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Proven experience is multi-tasking several accounts
- Proven ability to communicate with client leaders of all levels (C-level down to entry-level support roles)
- Experienced with Salesforce “Engage”