Summary
Abu Dhabi Islamic Bank (ADIB) is seeking a Receptionist in Abu Dhabi. The role welcomes and directs visitors, handles telephone and email inquiries, maintains visitor records and badges, and keeps the reception area ready for business hours. Duties also include data entry, basic bookkeeping, appointment scheduling, and assisting with customer complaints. The position is for UAE Nationals only.
The posting
As published on adib.ae. Pulled from the employer's site and shown as they wrote it.
Role: Receptionist
Location: Abu Dhabi, UAE
Role purpose:
- Interact with customers/clients to provide and process information in response to inquiries, concerns and requests about products and services.
Attend to visitors and assist with their purpose of visit.
This position is for UAE Nationals only.
Key accountabilities of the role:
These are the main responsibilities of this role
Responsibilities:
- Serve visitors by greeting, welcoming, and directing them appropriately; notifies personnel of visitor/appointment arrival; maintains security and tele communications system
- Welcomes visitors by greeting them in person or on the telephone, answering or referring to inquiries
- Directs visitors by maintaining employee and department directories and the given instructions
- Maintains security by following procedures, monitoring logbook and issuing visitor badges.
- Maintains safe and clean reception area by complying with procedures, rules and regulations.
- Assure the readiness of the reception area for each working day and have all the front desk activities fully operational at the start of the business hours
- Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs
- Contributes to team effort by accomplishing related results as needed
- Provide information to callers over the telephone
- Respond to emails and correspondence related to their scope of work
- Monitors and update visitor’s records
- Perform basic bookkeeping and record filling
- Perform data entry
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions promptly.
- Confirms appointment and maintain event calendar
- Perform other duties as assigned
- Build a good rapport with all clients/visitors and resolve any complaints/issues quickly to maintain high quality customer service
- Monitors the office recycling facilities and schedule
Results required:
- Establish and maintain cooperative working relationships.
- Deal with all sections and branches with high cooperation.
- To take up more responsibilities and discharge them effectively and efficiently.
Observes company policy and procedures