Restaurant Team Leader – Koo Madame

Why Join Us?

At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.

Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.

You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.

Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.

About Rosewood Doha:

Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests.

Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.

Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.

Your Role:

Essential Duties and Responsibilities

• Guest satisfaction

• Ensures to deliver the brand promise and always provide exceptional guest service.
• Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts
• Ensures that all guest and associate customer complaints are resolved in a quick and efficient manner.
• Maintains positive guest and associate interactions with good working relationships.

• Operations

• Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
• Fluent in Mandarin & English (preferably).
• Ensure high standards of personal presentation and grooming.
• Respond to changes in the food and beverage function as dictated by the industry, company, and hotel.
• To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices
• Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
• Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.
• To have a full working knowledge of the restaurant floor plans and layout of all F&B offers.
• To have a full working knowledge Micros, Open Table & all other systems as required.
• Establish rapport with guests in a professional manner.
• Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
• Ensure discretion and confidentiality with SAGs guests and ensure all information is given to the management for the reservation in-house database.
• Ensure all associates are always following the Order of Service and Standard Operating Procedures.
• Mentor associates as requested by management, following all correct training procedures and standards.
• Monitor associate development on the floor identifying training needs and any areas of concern.
• Assist in the cutlery and crockery stock takes.
• Ensure any ordering requirements are communicated accordingly.
• Assist management in any other BOH activities as required.
• Report for duty on time and prepared for your shift. Adhere to agreed break times.
• Ensure the correct opening and closing procedures are followed by all associates.
• Read all relevant emails ensuring all necessary information is communicated to all associates accordingly.
• Ensure that all stations are equipped with sufficient clean, polished cutlery / plates and other service wear for each meal period. Ensure all tables are laid in accordance with the SOP.
• Engage with and contribute to service briefings.
• Take instructions from your manager, anticipate their requirements.
• Control and manage your section in the restaurant whilst adhering to the Brand Standards Check list (a combination of LQA, Forbes and Rosewood Hotels & Reports Global Standards).
• Take and process orders, serve and clear food, relay tables, troubleshoot where necessary.
• Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.
• Ensure that individual Mise en Place for each order is known and placed on the table.
• Understand guests to be prioritized – SAGs, unhappy guests & regulars.
• Oversee and direct the waiters in your station at all times, provide guidance and support.
• Communicate guest preferences to reception team in order to build guest profiles.
• React promptly and deal with any issues, complaints, breakages & spillages.
• Communicate any issues to management promptly.
• Ensure a high level of cleanliness is maintained throughout the restaurant.
• Provide accurate discount and void reconciliations, following correct cashing up procedure.
• Ensure that all checklists are completed correctly and honestly.
• Respond to changes in the F&B function as dictated by the industry, company, and hotel.
• Grow and improve skills and abilities through the appropriate training, assessment, and performance.
• Present the bill and take payments.
• Handle all operating equipment carefully avoiding abuse and minimizing breakage.

Standard Responsibilities

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition to the ones stated, in a reasonable framework.
• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
• Model the company’s culture, vision, mission and core values at all times.
• Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
• Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
• Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
• Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles, and values.