Summary
Bayzat is a MENA SaaS company focused on HR, payroll, finance, and insurance solutions. The Strategic Account Manager will manage account retention and renewals, service policies and claims, onboard customers to the platform, and support customer usage. The role also involves training customers on insurance products and requirements, meeting quarterly KPIs, and coordinating with internal and external stakeholders. Applicants need more than three years of client retention experience, including at least two years in group health insurance, along with strong communication and commercial skills. The role is based in Dubai; Bayzat describes remote and hybrid options but does not specify a work mode for this position.
The posting
As published on bayzat.com. Pulled from the employer's site and shown as they wrote it.
Who we are:
Bayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. Renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, we are committed to our mission: empower every company to create a remarkable workplace by supercharging people processes and payments.
As one of the MENA region's fastest-growing Scale-Ups, Bayzat is celebrated for its innovative product offerings, backed by over 300 team members from 35+ nationalities. Recognized by Forbes as a promising UAE-based startup and supported by leading VCs like Mubadala and Point72 Ventures, we are among the best-funded HRTech scale-ups in the region.
At Bayzat, culture is paramount. We are a principle-driven, merit-based organization where authenticity, collaboration, and unpretentiousness thrive. Joining Bayzat means immersing yourself in an environment of high achievers, tackling complex challenges, and constantly striving for success. Our culture inspires continuous learning and excellence, allowing you to work with and be inspired by some of the brightest minds in the industry.
Our journey to success is anchored in our commitment to innovation, empowering businesses with features designed to optimize efficiency and elevate employee experiences. Whether enhancing people processes, streamlining payments, or enabling smarter decisions, Bayzat is redefining what it means to create a truly remarkable workplace.
Some high-impact responsibilities you will be entrusted with:
Consistently achieve KPIs each quarter
Execute all phases of the account retention/renewal lifecycle
Develop and deliver world-class customer service on an ongoing basis
Educate and train existing and new potential customers on insurance products, mechanics, and regulatory requirements
Collaborate with cross-functional teams to optimize efficiency to improve customer service
Efficiently manage day-to-day servicing and operations (policy renewals, endorsements, claims, pre-approvals, escalations.. etc)
Onboard customers to the Bayzat platform, while also monitoring and driving utilization
Proactively build and maintain good working relationships with all key stakeholders (internal and external)
Effectively manage and develop your assigned Senior Strategic Account Manager
What you will need to have:
Over 3 years of experience in client retentions (at least 2 years of group health insurance experience is a must)
Relationship building with both internal and external stakeholders (C-suite, upper and mid-level executives)
Excellent verbal and written communication
Strategic and critical thinking
Commercial acumen and problem-solving
Obsessively organized and detail oriented (excellent at prioritization)
High level of emotional resilience and empathy
Technical Skills: Intermediate MS Office (Salesforce skills preferable)
What’s in it for You
At Bayzat, we don’t sell beanbags or buzzwords as culture — we build an environment where high achievers thrive. You’ll work alongside some of the hungriest, most driven people you’ll ever meet, in a place that rewards performance, not politics.
Here’s what you can expect:
- Meritocracy at its core: Your value creation and impact define your growth, not titles or tenure.
- Freedom to shape your path: We support cross-functional moves and growth transitions when you drive value.
- Real feedback culture: Feedback is coaching — empowering you to find your own answers and elevate your game.
- Barrier-free collaboration: Impact matters more than hierarchy. If you can create value, you’ll have a seat at the table — even with the CEO.
- Accelerated growth: Fast-track opportunities for top performers; no artificial limits.
- Flexible work setup: Remote and hybrid options designed around performance.
- Inclusive culture: Regular company-wide all-hands, OKR tribe meetings, and annual awards that celebrate real impact.
This isn’t for everyone — but if you want to be pushed, inspired, and rewarded for what you deliver, welcome to Bayzat.