Summary
OKX is a crypto exchange and wallet provider. The VIP Relationship Manager will manage a portfolio of CIS-based VIP trading clients, support their needs, and promote upgrades and relevant products. The role also involves prospecting new clients, managing the sales cycle, tracking account activity, and collaborating with internal teams. Applicants need 1–3 years of relevant experience and fluency in English and native-level Russian. The role is based in Dubai and is listed as hybrid.
The posting
As published on okx.com. Pulled from the employer's site and shown as they wrote it.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
This is a sales and account management role focused on VIP retail clients in the CIS region. You will own a portfolio of high-value trading accounts — building relationships, driving VIP upgrades, and actively prospecting new clients to grow OKX's presence in the region. Working closely with regional growth, product, and business intelligence teams, you'll be the on-the-ground point of contact for CIS-based VIP traders, combining strong client servicing with a proactive sales approach.
What You'll Be Doing
Serve as a key point of contact for a portfolio of actively trading VIP clients, supporting their day-to-day needs and inquiries.
Proactively identify and prospect new VIP-tier clients through outreach, events, and referrals — owning the full sales cycle from lead to onboarding.
Build and maintain strong client relationships through consistent communication, understanding client goals, and delivering tailored solutions.
Guide clients through OKX's product suite, VIP tier structure, fee benefits, and platform updates.
Drive VIP upgrades and upsell relevant product configurations to grow revenue from your client base.
Support revenue targets by identifying growth opportunities within existing accounts and converting new high-value prospects.
Collaborate with Product, Engineering, and Marketing teams to relay client feedback and support platform improvements.
Participate in regional online and offline events, activations, and business development activities.
Monitor competitor activity and market trends, sharing insights to sharpen OKX's VIP value proposition.
Operate in compliance with company guidelines and regulatory requirements.
What We Look For In You
1–3 years of experience in sales, business development, or account management — ideally in crypto, finance, FX, or a related field.
A genuine hunger to sell: comfortable with outreach, pitching, and closing.
Basic understanding of trading products; familiarity with crypto exchanges or derivatives is a plus.
Strong interpersonal skills — you build trust quickly and communicate clearly.
Organised and able to manage multiple client relationships and tasks simultaneously.
Comfortable with data: can track your pipeline, analyse client activity, and report on performance.
Open to business travel across CIS, MENA, SEA, or other regions as needed.
Fluent in English and native Russian is a must.
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
#LI-AZ1 #LI-HYBRID
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