Summary
OKX is hiring a VIP Relationship Manager in Dubai to acquire high-value clients across MENA and manage relationships with its existing VIP client portfolio. The role includes prospecting, onboarding, advising clients on products and VIP services, growing revenue, and working with regional and global teams on client experience and growth initiatives. Applicants should have 4 or more years of relevant experience, a record of acquiring and growing high-value accounts, strong relationship-building and negotiation skills, and fluency in English; Arabic is a plus. The role involves business travel as required and is listed as hybrid.
The posting
As published on okx.com. Pulled from the employer's site and shown as they wrote it.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity
This role offers the chance to drive OKX’s growth in the MENA region by acquiring new VIP clients while building long-term relationships with our existing high-value client base. You will play a key part in shaping and executing our regional VIP strategy, expanding OKX’s footprint across the local market and working closely with regional and global growth, product, and business intelligence teams.
What You’ll Be Doing
Identify, engage, and onboard prospective VIP clients across the MENA region while serving as the primary point of contact for an existing portfolio
Build and strengthen client relationships through strategic outreach, consistent communication, client profiling, and a deep understanding of their trading needs
Develop a strong pipeline of high-value prospects through market intelligence, industry networks, referrals, events, and other relevant channels
Guide prospective and existing clients through OKX’s product offerings, VIP structure, onboarding journey, and platform updates
Drive revenue growth by converting new opportunities, increasing engagement across existing accounts, and identifying ways to scale business partnerships
Collaborate with stakeholders across growth, product, and BI teams to support client acquisition and deliver optimal experiences throughout the client lifecycle
Contribute to regional growth strategies and actively participate in online and offline marketing activities, client engagements, and industry events
What We Look For In You
4+ years of experience in business development, account management, VIP sales, or client services within cryptocurrency, finance, FX, or a related field
Proven track record of acquiring VIP or high-value clients and successfully managing and growing client portfolios
Strong relationship-building, prospecting, negotiation, and closing skills
Strong analytical and problem-solving skills with a data-driven approach to pipeline development and portfolio growth
Experience working with trading platforms or exchanges is highly advantageous
An established network within the MENA trading, investment, or digital asset ecosystem is a strong advantage
Fluency in English required; Arabic language skills are a plus
Open to business travel across MENA and other regions as required
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
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