Summary
Hilton is hiring a Telephone Operator for its hotel team in Makkah, Saudi Arabia. The role involves answering guest calls, providing information about hotel services and local areas, and coordinating guest requests with relevant departments. The operator also handles concerns, maintains interaction logs, and updates guest profiles. Hilton emphasizes courtesy, clear communication, teamwork, integrity, and accountability.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for answering guest phone calls, responding to inquiries, and providing information about hotel services and amenities. As an Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here’s what you’ll do during a typical day:
- Guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
- Service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly.
- Coordination & Follow-Up: Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams.
- Issue Resolution: Address guest complaints and proactively prevent service disruptions.
- Documentation: Maintain accurate logs of guest interactions and update guest profiles for future personalization.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.