Summary
Rotana Hotels is seeking a Telephone Operator for its Front Office team in Mecca, Saudi Arabia. The role handles guest calls and queries, transfers internal and external calls, and takes messages for guests and management. Duties also include coordinating wake-up calls, recording long-distance call vouchers, and maintaining knowledge of hotel and local services. The posting is titled for Saudi talent and does not state salary or other candidate requirements.
The posting
As published on rotana.com. Pulled from the employer's site and shown as they wrote it.
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
Job Details
Posted Date:
2026-09-24
Job Location:
Saudi Arabia - Mecca
Department:
Front Office