Summary
Accor is recruiting a Telephone Operator for Swissôtel Al Maqam in Makkah through its Tamayyaz hospitality development program. The role handles guest concerns and calls, arranges follow-up with relevant departments, promotes hotel services, and manages wake-up and emergency calls. Applicants must be Saudi nationals; the program is open to fresh graduates and candidates with up to six months of relevant experience. Basic English, strong communication skills, and flexibility to work a departmental roster are required.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.
“A passion for perfection”
Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.
Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.
Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram
Job Description
List of Responsibilities and Duties:
Reporting to Assistant Swiss Service Manager, responsibilities and essential job functions include but are not limited to the following:
- Provide and dispatch immediate actions to all guest concerns.
- Ensure follow-up of action is completed with-in the quoted time.
- Work with related departments to ensure efficiency in meeting guests needs.
- Promotes hotel services and amenities to encourage an exceptional resort experience.
- Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience.
- Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guest’s issue.
- Handling all wakeup call requests 24/7
- Handling emergency call’s and calling the hotel doctor when needed 24/7
Qualifications
- Tamayyaz Program is for Saudi Nationals Only.
- Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
- Basic English skills are a must.
- Strong passion for the Hospitality Field.
- Excellent interpersonal and communication skills.
- Is a team player that contributes to and proactively assists co-workers.
Additional Information
- Ability to work a flexible roster depending on departmental needs.
- Ability to focus attention on guest needs, always remaining calm and courteous.