7 jobs
Bank AlJazira is seeking a Call Center Agent in Riyadh, Saudi Arabia. The role handles customer inquiries, requests and complaints, provides information about banking products and services, records interactions, and escalates complex issues. The agent is also expected to promote relevant products, follow policies and…
Tamara is a fintech platform serving customers and merchants across Saudi Arabia and the GCC. The Customer Care Advisor handles customer questions by phone, email, website and live chat, reviews accounts and transactions, and provides accurate explanations and solutions. The role is based on-site in Riyadh and…
Tamara is hiring a Real-Time Analyst for its Workforce Management team, based onsite in Riyadh. The role monitors performance and queue health across phone, chat, and email, makes intraday staffing adjustments, and escalates service-level risks. The analyst also prepares performance reports, tracks adherence and other…
alfanar is hiring a Call Center Representative in Riyadh to handle inbound and outbound customer calls and service requests. The role includes creating and assigning tickets in Cloud for Customers (C4C), following up on open cases, and keeping customers informed until resolution. Candidates should have a diploma in a…
alfanar is hiring a Call Center Representative in Riyadh, Saudi Arabia. The role handles inbound and outbound calls, identifies customer needs, creates and assigns service tickets in Cloud for Customers (C4C), and follows up through resolution. Duties also include managing voice messages, answering queries, conducting…
Majid Al Futtaim is hiring a Customer Care Agent for MAF Retail at its head office in Riyadh, Saudi Arabia. The role handles customer inquiries, complaints, service requests, refunds, and escalations across phone, email, chat, social media, and customer care systems, while documenting cases and coordinating with…
Majid Al Futtaim is hiring a Customer Care Representative for MAF LifeStyle in Riyadh. The role involves processing customer requests, resolving issues, sharing relevant information with colleagues, and communicating operational or product issues to contact center supervisors. Applicants need a high school…