40 jobs
Salla is an e-commerce platform seeking a Merchant Care Officer for its Customer Support team in Makkah, Saudi Arabia. The role supports merchants through chat, email, and ticket channels, troubleshoots issues, explains platform features, and escalates recurring problems to internal teams. It also involves documenting…
HSBC is hiring an Enhanced Care Needs Manager in Dubai to support its UAE Enhanced Care Needs program. The role maintains the ECN framework, coordinates evidence and actions for audits and regulatory reviews, tracks governance and control issues, and prepares monthly management reporting. It also supports frontline…
Al Mulla Group is hiring a Customer Service Officer in Kuwait to receive and process customer vehicles, understand service requirements, and open service orders. The role coordinates with customers and technical supervisors, and follows up on vehicle delivery and payment. Applicants need a diploma in any discipline…
Property Finder is hiring a Head of Customer Success in Dubai to lead post-sales customer success and engagement for its subscription customers. The role owns regional retention strategy, product adoption, client health reviews, escalations, and identifying upsell opportunities, while leading and developing a team of…
Property Finder is a MENA property portal and technology company hiring an Enterprise Customer Success Partner in Dubai. The role manages post-sales relationships with subscription customers, supports product adoption and value realization, and monitors customer health metrics. The partner works with clients to set…
Property Finder is hiring an Account Manager to retain and grow a portfolio of real estate brokerage customers in Dubai. The role covers account lifecycle management, customer reviews, renewals, retention planning, and relevant cross-sell and upsell opportunities. The successful candidate will use customer data and…
Salla is hiring an Online Store Expert in Jeddah to help clients set up, manage, and improve their e-commerce stores on the Salla platform. The role includes onboarding and training clients, troubleshooting store issues, improving product listings and store layouts, and reviewing performance metrics. The expert will…
Cohere is an enterprise AI company seeking a Customer Success Manager for strategic private-sector accounts across the UAE, with the role listed in Dubai. The manager will guide customers through AI adoption and implementation, build executive relationships, track business outcomes, support renewals and growth, and…
Checkout.com is hiring a Senior Technical Account Management Specialist in Dubai to support its strategic merchants. The role owns technical relationships, advises on payment performance, leads incident response, and coordinates migrations, product launches, training, and business reviews. Candidates should have 4+…
Tamara is hiring a Merchant Retention Lead in Dubai to lead retention and reactivation efforts for unmanaged SMB merchants across the UAE. The role manages and coaches a team of specialists, oversees outreach and recovery plans, and builds processes for identifying and addressing churn and declining activity. It also…
Tamara, a fintech platform serving customers and merchants across Saudi Arabia and the GCC, is hiring a Merchant Success Lead for its UAE operations. The role leads a field-based team and owns merchants’ health and early transaction performance during their first 30 days after going live. Responsibilities include…
Tamara is a fintech platform headquartered in Riyadh, Saudi Arabia. The Public Engagement Lead manages the team responding to customers across social media, app reviews, and other public feedback channels, overseeing daily operations, quality, and escalations. The role also turns recurring feedback and sentiment…
G42 is hiring a Lead Consultant - Client Success (CPX) in MBZ City, United Arab Emirates. The role manages client relationships and service governance for managed security services, advises clients on cybersecurity services, and coordinates escalations and continuous improvement with delivery teams. It requires at…
Cisco is hiring a Customer Experience Manager in Riyadh to lead software adoption and value realization across 2–3 strategic enterprise accounts. The role includes building lifecycle adoption plans, advising senior customer leaders, leading customer value workshops and business reviews, and managing service financials…
Cisco is hiring a Customer Success Engineer (Splunk) based in Dubai. The role supports customer onboarding, adoption, deployment optimization, technical escalations, and quarterly business reviews, while coordinating with Cisco and Splunk teams. Applicants should have at least 3 years of experience in Technical…
DHL Global Forwarding, part of DHL Group, is hiring a Project Expeditor in Dubai, United Arab Emirates. The role executes customer service plans, monitors service processes, analyzes initiative costs and effectiveness, and helps improve customer service systems and call center scorecards. It also responds to…
Aster DM Healthcare is hiring a Customer Care Associate at Dr.Moopens Aster Hospital in Doha, Qatar. The position is in the Customer Care department and is full-time. The posting does not specify duties, qualifications, or required skills.
Aster DM Healthcare is seeking a Senior Executive, CEM, based in Dubai. The role analyzes customer feedback and CRM data, develops service interventions and grooming standards, conducts audits and store visits, and reports service performance to leadership. It also includes designing and delivering behavioral training…
Qiddiya Investment Company is seeking a Senior Manager, Digital CX in Riyadh to lead the Customer Experience discipline within its Experience Design function. The role will set the CX roadmap and governance, oversee customer journey and service design, and lead customer research and Voice of Customer programs. It will…
Dubai Holding lists a Customer Engagement Executive role. The location is the United Arab Emirates. Role details and the application are available on the employer’s careers site.
Emirates Islamic is hiring an Assistant Manager, Customer Experience, Employee Banking in Dubai, for UAE nationals only. The role focuses on improving customer journeys and service quality, supporting digital banking adoption, and developing customer communication and engagement initiatives. Responsibilities include…
Zain Group is seeking a Manager of CVM and Retention in Manama, Bahrain. The role leads customer lifecycle, loyalty and retention strategies, using customer data and segmentation to reduce churn and grow revenue. Responsibilities include managing multichannel campaigns, monitoring performance and ROI, coordinating…
Chalhoub Group is hiring a Senior Consultant - Customer Care in Dubai to run its Voice of Customer programme across its brand portfolio. The role manages survey operations, follows up on detractor feedback, prepares VOC reporting and turns recurring customer issues into improvement recommendations. Applicants should…
Honeywell is seeking a Customer Success Manager for Aftermarket Services in Dhahran. The role manages existing customer contracts, develops new business, supports customer satisfaction and retention, and drives recurring revenue through upgrades and additional services. Responsibilities include maintaining customer…
AD Ports Group is hiring a Client Enablement Manager for Abu Dhabi Food Hub in Abu Dhabi. The role leads tenant onboarding from contract signing through unit handover and operational activation, including helping tenants adopt the Operation Management System (OMS). The manager coordinates with internal teams on…
AD Ports Group is seeking a Senior Specialist, Client Enablement for Abu Dhabi Food Hub in Abu Dhabi. The role coordinates tenant onboarding from contract signing through unit handover and operational go-live, including support for adoption of the Operation Management System (OMS) and the hub’s value-added services.…
flyadeal is hiring a Senior Customer Experience Manager in Jeddah to shape passenger experiences across pre-flight, flight and post-flight touchpoints. The role oversees daily activities for Commercial, Hajj, Umrah and Charter flights, and develops inflight and ground experience strategies aligned with the brand.…
Alshaya Group is hiring a Customer Experience Manager for its Primark store at Villaggio Mall in Qatar. The role focuses on improving in-store and online customer experiences, monitoring customer feedback, analyzing customer behavior, and resolving escalated complaints. The manager will coach frontline staff and…
Al-Futtaim is hiring a Handover Specialist for its automotive business in Saudi Arabia. The role prepares vehicles for delivery, completes handover documentation, and guides customers through vehicle features, safety systems, connected services, and EV or hybrid use where applicable. It also includes post-delivery…
Al-Futtaim is hiring a Senior Customer Experience Manager for DENZA and YANGWANG within Al-Futtaim Electric Mobility in Dubai. The role leads customer journeys across pre-sales, sales, delivery and aftersales, while developing loyalty initiatives, VIP engagement and complaint-resolution processes. It also oversees CRM…
Majid Al Futtaim is hiring a Customer Service Officer for its Leisure, Entertainment and Cinemas business in Dubai. The role involves assisting guests with bookings and inquiries, promoting offers, resolving complaints, and supporting sales through upselling and cross-selling. Duties also include handling cash…
Etihad Airways is hiring a Premium Guest Recovery Supervisor in Abu Dhabi. The role leads a team handling tailored re-accommodation and recovery support for premium guests affected by travel disruptions, and manages escalations, compensation and operational reporting. It also supports disruption planning and…
Qatar Airways is seeking a Senior Service Excellence Delivery Agent for its Doha operations. The role involves checking cabin appearance, aircraft cleanliness, customer-service touchpoints and employee grooming against required standards. The agent records findings, prepares reports and works with frontline staff and…
Microsoft is hiring a Customer Success Account Manager in Kuwait. The role involves building relationships with senior customer stakeholders, creating success plans, coordinating Microsoft teams and partners, and addressing adoption risks. The manager will help customers optimise their use of Microsoft technologies…
Microsoft's Customer Experience & Success team is seeking a Customer Success Account Manager in Jeddah. The role supports strategic customers’ cloud journeys, drives adoption of Microsoft solutions, and develops customer success plans. Duties include managing stakeholder relationships, coordinating Microsoft and…
Microsoft is recruiting an apprentice for its six-month Tomoh Apprenticeship in Dubai, starting in January 2027. The full-time program combines one month of onboarding and skilling with five months of on-the-job training supporting customer success and digital transformation work. The role involves researching…
Microsoft is recruiting a Customer Success Account Manager Intern for its Erada program in Doha, Qatar. This is a paid, full-time six-month internship starting in January 2027, combining skilling with on-the-job training and mentoring. The intern will research customer needs, communicate solution value, coordinate…
Amazon Web Services is hiring a Senior Technical Account Manager for Enterprise Support in Dubai. The role provides technical guidance to enterprise customers, develops cloud strategies, and advocates for customer needs with AWS teams. Responsibilities include maintaining operational health, managing risk, reviewing…
Amazon Web Services is hiring a Senior Technical Account Manager for its Telco Vertical in Dubai. The role advises enterprise customers on AWS solutions, helps keep their environments operationally healthy, and guides technical discussions on incidents, risk, cost, and cloud adoption. Candidates should have experience…
Amazon Web Services is hiring a Senior Technical Account Manager to support enterprise customers in Riyadh, Saudi Arabia. The role provides technical guidance, develops cloud strategies, advocates for customers, and helps keep AWS environments operationally healthy while managing cost and complexity. The TAM also…