Summary
webook.com is a Saudi event ticketing and experience booking platform. The Director of Business Solutions leads client-specific customization projects and works with clients, sales, product, technology, and operations teams to deliver tailored solutions. The role also supports pre-sales proposals, builds scalable customization processes, and monitors project performance, ROI, and client satisfaction. Applicants should have 8–10 years of relevant experience, ideally in technology, SaaS, or event and entertainment platforms; PMP, Agile, or a similar certification is a plus. The role is based in Riyadh, Saudi Arabia.
The posting
As published on webook.com. Pulled from the employer's site and shown as they wrote it.
Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you are looking for , webook.com is Saudi’s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.
Role Overview:
The Director of Business Solutions will lead the delivery of tailored, high-value business solutions and customization projects within the Webook industry. This role acts as a bridge between clients, sales, and product/tech teams to design, deliver, and optimize solutions that meet client-specific needs and strengthen long-term relationships.
Key Responsibilities
- Lead the scoping, planning, and execution of client-specific customization projects.
- Collaborate with clients to understand requirements and translate them into actionable solutions.
- Partner with product, technology, and operations teams to ensure timely and successful delivery.
- Develop frameworks for scalable customization processes while maintaining client flexibility.
- Oversee solution implementation, ensuring quality, efficiency, and alignment with business objectives.
- Provide consultative support to sales teams during pre-sales cycles to design tailored proposals.
- Track and report on project performance, ROI, and client satisfaction.
- Build and maintain strong client relationships to foster repeat business and upsell opportunities.
Requirements
- 8–10 years of experience in business solutions, project management, or solution delivery.
- Strong background in managing customization projects, preferably in tech, SaaS, or event/entertainment platforms.
- Proven ability to translate business needs into technical and operational solutions.
- Excellent stakeholder management and cross-functional collaboration skills.
- Strong project management skills (PMP, Agile, or similar certification is a plus).