Summary
Mastercard is hiring a Director, Technology Account Management in Dubai to manage technical and operational customer relationships and support the deployment of its products and services. The role serves as a central customer contact, coordinates issue resolution and escalations, and works with internal teams and external partners on product launches, account planning, and customer objectives. Candidates should preferably have 10 years of relevant payments experience, including credit and debit card operations, and strong customer relationship and escalation management skills. This is a hybrid position, with an expectation to work in the office an average of 3 days per week.
The posting
As published on mastercard.com. Pulled from the employer's site and shown as they wrote it.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Technology Account Management,
Director, Technology Account Manager
Overview
The Technology Account Management Director plays a pivotal role in ensuring the successful deployment of Mastercard products and services and managing operational and technical customer relationships.
The TAM will work closely with internal teams, external partners, and third-party processors, providing technical and strategic support to ensure the successful deployment of Mastercard’s products and services and trusted source for our customers for technical queries. This role requires a blend of technical expertise and business acumen to identify opportunities for optimization within their infrastructure and ensure seamless communication and manage all escalations relating to technical issues.
Role
Director, Technology Account Manager, Manager, acts as a strategic consultant across all aspects of product and service launches, working closely with internal and external stakeholders to grow Mastercard’s market share. This requires a tight collaboration with different functional entities throughout MasterCard.
• Acts as central point of contact for customers and/or MasterCard customer representatives.
• Ensures resolution of day-to-day technical/operational issues, customer issues and/or as related to assigned delivery projects.
• Identifies and delivers against customer and Mastercard business and corporate objectives, opportunities, and commitments.
• Be a strong communicator, works with a sense of agility & urgency, while delivering quality output to customers and internal partners.
• Partners with cross functional partners including Sales, Marketing, and Products throughout Mastercard supporting the internal development and implementation of any new product and/or technology enhancement and support.
• Establishes close working relationships with internal and customer's executive- and decision-making-level contacts.
• Brings ability to enhance customer experience by driving business growth with portfolio optimization, emerging technologies, and find faster ways to get work done with sustained quality.
• Identifies and arranges for training and communication of operational enhancements.
• Participates in and contributes to account planning with customer and internal partners to
prioritize strategic, mutually shared objectives.
• Works with internal colleagues to ensure customer's compliance with all Mastercard technology enhancements.
All About You
- Preferably with 10 years of relevant experience in payments business with preferred area of experience in credit and debit card operations (issuing and acquiring) - authorizations, clearing, settlement, and fraud & risk management
implementation experience in payments, banking or fintech companies.
- Demonstrated customer and relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within customer and internal MasterCard organization is essential.
- Ability to manage complexity and simplifying for customers and key stakeholders.
- Demonstrated operational excellence in managing escalations and timely responses.
- Ability to grasp technology details and bridge the gap between the business, product and technology that supports it.
- Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment that embraces giving, receiving as well as acting on feedback.
- Hybrid position with an expectation to be in office on an average 3 days per week
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.