Emergency Services Instructor

Emergency Services Instructor
Impact a better future

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

Your Opportunity

The main purpose of this appointment is to effectively deliver firefighting and firefighter leadership techniques through presentations, demonstration and instruction. The post holder will be required to assess the performance of candidates using a range of methods. Included in this role is a requirement to take responsibility for the management of students and design, development, evaluation and improvement of course materials in accordance with client requests and regulatory standards.

The role will be:

• Part of a diverse multitalented team within the Emergency Services Capability and be exposed and developed in functions of the Emergency Services capability, Operations, Compliance and Procedural, Training, Fleet and Equipment Management.
• Champion the safe delivery of operations across various sites and contracts.
• Conduct training for internal and external personnel within the International Fire Training Center (IFTC).
• Review, update and write Training documents including presentations, SOP’s and TES.
• When required, be deployed to Serco managed sites to conduct training to Serco personnel within the GCC.
• If required on a short-term basis due to operational reasons, be deployed to Serco managed FRS sites to act in role as per current qualification.

Key Accountabilities

• Where required perform the operational duties to their certified and qualified rank and role across any Serco Contract within the Middle East.
• Deliver FRS training programmes in accordance with QMS procedures and regulatory standards.
• Have a firm understanding of technical and operational requirements of Fire and Rescue Services in the Middle East and Internationally.
• The ability to reference materials to justify solutions and decisions.
• Support the delivery of aviation training programmes as required.
• Provide feedback to line managers on matters of student performance, staff performance, health and safety.
• Assess students’ performance against recognised standards using a range of methods in accordance with QMS procedures.
• Provide students/sponsors with follow up reports and action plans in the agreed format
• Manage client personnel enrolled in FRS training.
• Attend courses provided by Serco to develop professionally and operationally for future roles within the capability.
• Take responsibility for personal development in order to broaden the type and range of courses that can be delivered.
• Maintain equipment in accordance with recognised procedures.
• Represent Serco Middle East IFTC at industry conferences, meetings and marketing events as required by the line manager.
• Report shortfalls and non-conformities to line manager promptly and in the recognised format.
• Study and understand regulation and policy to enhance their contribution to the capability and business.
• Maintain health and fitness levels in order to undertake the role (in accordance with recognised guidelines).
• To undertake any other duties, within the scope of personal capabilities, as required by the business.
• Participate in developing course content in line with regulatory standards and best practise.
• Take a participatory role in Serco obtaining and maintaining a training licence to accredited and international Fire Training standards.
• Take a participatory role in development opportunities in all areas of the business.

Specific Requirements

• Minimum of 10 years Fire and Rescue experience with IFTC approved Aviation Firefighter and ICS Level 2 certification.
• Minimum of 2 years instructor experience at a recognised Fire and Rescue Training Centre.
• Fire and rescue service experience (Minimum Watch Manager level).
• Experienced in delivering fire and rescue techniques including from the NOGBA and the Fire Service Manual Volume 4.
• Self-motivated and enjoy working to targets.
• Articulate, confident communicator fluent in the English language (verbal and written).
• Thrive in a pressurised target driven environment.
• Strong team player, but equally good at taking individual initiative.
• Ability to operate within the ethics and values of the Serco Group.
• Must hold recognised training and assessment qualification (TQUK) Level 3 award in education, assessor and training (RQF).
• Must hold recognised Aviation Firefighter, ICS Level 2, Breathing Apparatus and Compartment Fire Behaviour Training Instructor qualifications as a minimum.
• Hold a current/ be able to obtain a class I Aviation Medical certificate.
• Valid UAE HGV driver’s licence.
• Must hold first aid qualification.
• IT – MS Office (Word and PowerPoint).

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.