Senior Fire and Rescue Service Lead Instructor

Senior FRS Lead Instructor
Impact a better future

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

Your Opportunity

The role is to be lead Instructor on the courses within Serco’s IFTC ME Training Centre that requires Senior Instructor. The role holder will be required to deliver all courses offered by IFTC ME, have oversight of the trainers and courses, quality assurance, health and safety management.

Key Accountabilities

• Ownership and management of ensuring internationally accredited training is provided across various locations

• Managing training and competency levels of all fire rescue staff across various contracts

• Ownership and responsibility of Serco obtaining and maintaining a training licence to accredited and international Fire Training standards

• Management of the relationship with the international Fire Training Centre (IFTC) on Serco ME’s behalf

• Maintaining compliance and governance to all current regulation and authority directives

• Support Serco Growth with the development and management of the complete Fire Rescue service training portfolio and platform

• Support in the development of commercial training opportunities for SME to on sell to clients which therefore involves significant financial, commercial and bid involvement, direct client engagement and meetings with potential key clients and senior stakeholders

• Oversee and manage the Associate Instructors and Instructor in the delivery of FRS training

• Deliver FRS training programmes in accordance with QMS procedures and regulatory standards.

• Managing and Leading various sites visits for assessment of training capabilities, conducting and managing risk assessments

• Lead the delivery of aviation training programmes as required.

• Conduct and deliver incident command training to Executive and Senior level client Management

• Assess students performance against recognised standards using a range of methods in accordance with QMS procedures.

• Develop course content in line with regulatory standards and best practise.

• Carry out all allocated tasks in accordance with QMS procedures.

• Take responsibility for personal development in order to broaden the type and range of courses that can be delivered.

• Provide students/sponsors with follow up reports and action plans in the agreed format

• Maintain equipment in accordance with recognised procedures

• Apply innovation and creativity to the methods of delivery to enhance the learning experience for students

• Represent Serco Middle East IFTC at industry conferences, meetings and marketing events as required by the line manager

• Provide feedback to line managers and clients on matters of student performance, staff performance, health and safety

• Participate in staff appraisals in order to promote self-development to meet future business needs

• Report shortfalls and non-conformities to line manager or clients (as required) promptly and in the recognised format

• Maintain health and fitness levels in order to undertake the role (in accordance with recognised guidelines) Hold a current or be able to obtain Class I Aviation Medical Certificate

Specific Requirements

• Must be approved from GCAA to deliver the accredited training

• 15 years minimum Fire and rescue service experience with minimum of 2 years as Chief Fire Officer/Head of Fire Service/Post Holder Rank (Cat 8-10 Airport)

• Technical understanding of fire and rescue techniques, including NOGBA and Fire Service Manual Volume 4

• FRS Qualifications – minimum ICS Level 2 Incident Command Qualification recognised by IFTC ME

• Training qualifications/ certifications:

  • Teaching and Assessing Level 3 (TQUK)

  • Internal QA (Level 4)

  • BAI

  • CFBTI

  • HGV Driving License

  • First Aid Qualification

• Minimum 5 years instructor experience at a recognised Fire and Rescue training centre

• IT – MS Office (Word and PowerPoint)

• Fluent English speaking and writing proficiency

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.