Summary
Landmark Group is seeking a Human Resources Shared Services Manager for its Dubai team, with responsibility for leading an HR shared services tower. The role oversees service standards and procedures, investigates issues through root cause analysis, and implements long-term improvements. It also involves reviewing service performance, identifying trends, and pursuing HR technology and automation opportunities. Applicants need a bachelor's degree in HR or a similar field and seven years of HR or payroll management experience; working knowledge of KSA HR operations and payroll is preferred.
The posting
As published on landmarkgroup.com. Pulled from the employer's site and shown as they wrote it.
Responsibilities
- Lead a tower in HRSS accountable for services in the scope
- Ensure service standards are maintained to eliminate errors, delays & escalations
- Consider lapses as an area of opportunity, perform RCA, identify cause, plan and implement long term solutions.
- Ensure all service procedures are in-place and continually evaluated for greater efficiency.
- Service reviews with team, presenting value-adding analysis of performance, identifying trends and recommending new ideas and solutions to improve operational efficiency.
- Drive Continuous Improvement mind-set and embed the culture in the team:
- Eliminate non-value added activites.
- Pro-actively identify and work on HR Technology to progress automation opportunities.
Qualifications
- Bachelors Degree in HR or similar
- 7 years of experience in HR/Payroll Management
- KSA HR Operations & Payroll - Working Knowledge (Preferred)