Retail Sales Representative

Job Requisition ID: 182138

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The Retail Sales Representative plays a crucial role in driving sales and ensuring a favorable customer experience at Al Futtaim Watches & Jewellery. They are responsible for maintaining store standards, greeting customers with enthusiasm, and delivering accurate product information. Additionally, they support store operations by handling tasks such as opening and closing procedures and managing Point of Sale operations. Adherence to company policies and a collaborative attitude are essential for success in this position.

What You Will Do:

Customer Service

• Create a positive first impression for customers by maintaining a clean and organized store environment.
• Greet customers immediately upon entering with a sincere and friendly attitude.
• Provide customers with current and relevant product information to assist and advise them professionally.
• Ensure efficient service in fitting rooms, maintaining cleanliness, and aiming to add on sales.
• Offer quality service at the cash wrap, assisting with gift cards and capturing customer information.
• Sincerely thank customers upon exit and invite them back.

Store Operations

• Assist the Store Manager with day-to-day operations, including opening and closing responsibilities.
• Run the store in the Store Manager’s absence, covering management duties and security aspects.
• Train new staff on the Point of Sale (POS) operation and handle corrective actions at POS.
• Ensure compliance with in-store procedures regarding pricing and ticketing to prevent losses.

Miscellaneous

• Participate in all store meetings and related functions with a positive attitude.
• Engage in all inventories and complete other duties as assigned by store management.
• Meet or exceed weekly sales goals consistently.
• Adhere to company policies, procedures, and designated work schedules.

Required Skills To Be Successful:

• Excellent verbal communication skills.
• Ability to handle heavy lifting.
• Strong customer service orientation with an eye for fashion trends.
• Flexibility and punctuality in adhering to work schedules.

What Qualifies You For The Role:

• High school degree required.
• 1-2 years of retail sales experience.
• Proficiency in verbal communication.
• Capability to perform some heavy lifting and stand for a minimum of 8 hours.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.