Summary
Wolfi's Bike Shop is building a talent pool of customer-focused Sales Specialists in Dubai. The Apparel Sales Specialist advises customers on apparel and accessories, supports sales targets, and provides follow-up and after-sales service. The role also includes maintaining product knowledge, merchandising displays, restocking, and checking inventory. Applicants should have 3–4 years of retail or customer-facing experience, ideally in cycling, sports, or lifestyle retail; English is required and Russian or other languages are a plus.
The posting
As published on wolfis.ae. Pulled from the employer's site and shown as they wrote it.
Company Vision
To be the market-leading cycling retailer, educator & experience provider in the GCC.
Company Mission
To grow the participation in Cycling and Triathlon to improve wellbeing and happiness.
Company Values
Excellence | Passion | Integrity | Innovation | Commitment
Role Purpose
Wolfi’s is building a talent pool of enthusiastic and customer-focused Sales Specialists. As an Apparel Sales Specialist at Wolfi’s, you represent the brand by delivering expert product knowledge and exceptional customer service. You create engaging in-store experiences by understanding customer needs, guiding product selection, and providing after-sales support to every rider.
Responsibilities
Customer Experience & Sales Delivery
• Deliver a world-class customer experience by providing tailored advice and expert guidance.
• Drive personal and store sales targets through deep product knowledge and consultative selling.
• Build long-term relationships with customers through trust, follow-up, and service excellence.
• Lead customers through the full sales process.
Product & Technical Knowledge
• Maintain strong expertise in the full product range of apparel and accessories.
• Stay informed about product updates, trends, and cycling innovations.
• Confidently handle technical customer inquiries and offer appropriate solutions or alternatives.
Visual Merchandising & Stock Management
• Ensure optimal presentation of merchandise and displays.
• Support restocking, tagging, and layout execution in line with brand guidelines.
• Conduct regular stock checks and proactively flag low inventory or customer requests.
Team & Culture Contribution
• Support team members, share knowledge, and maintain a positive working environment.
• Participate in product training, team rides, and store initiatives.
• Represent the Wolfi’s brand with professionalism and passion in all customer and team interactions.
Requirements
• 3–4 years of experience in retail or customer-facing roles, ideally in cycling, sports, or lifestyle retail.
• Deep passion for cycling and a genuine interest in the cycling community.
• Strong sales acumen and customer-centric mindset.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in English, Russian, and other languages is a plus.
Ideal Candidate
• A passionate cyclist or enthusiast who thrives on connecting people to the right gear.
• Energetic and goal-oriented with a love for delivering memorable customer experiences.
• A confident communicator with a high sense of accountability and attention to detail.
• Someone who values teamwork, thrives in a high-performance culture, and is ready to grow.